"the lady who answered the phone was not polite"
Posted by Boss855 (as ),
The lady nurses that assisted the specialist were so friendly and did their best to make me feel as at ease as is possible in a difficult situation.
The only negative was the lady who answered the phone when I called about changing my appointment, she was blunt, rude and I felt that she behaved in a way that was completely unprofessional. She made me feel as though she was going out of her way to put me on a cancellation list as I requested an earlier appointment due to travel commitments.