"My Visit to the Podiatry Department at the Cleckheaton Health Centre."

About: Locala Community Partnerships CIC / Podiatry

(as the patient),

My appointment was for 9. 00am and I was called in to the podiatry Department exactly on time. The waiting room was extremely busy.

I was shown into the treatment room by a very efficient young lady who made me feel at ease right away. The young lady asked what my problems were with my feet. She then took details of all my medication and my current and previous illnesses. All this information was input on the computer.

When this was finished the young lady began to treat my feet, very gently but firmly and professionally.

Some years ago I had an embolism in my femeral artery in my left groin and sometimes my left foot is cold. This worried the young lady as she was finding it difficult to find a pulse in my foot, explaining she was going for some equipment to mechanically check my pulse and would be out of the room a few minutes she went. On her return she tested my pulse with the machine and to her relief and mine found my pulse.

After treating my feet and giving me some good advice I was given an appointment slip to make a further appointment 10 weeks hence.

I was then directed back to the waiting room.

I found my visit to the Podiatry department to be a very professional and pleasant experience. I never got the young lady's name but I would like to say thank you very much to her.

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Responses

Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships We have made a change

Thank you very much for taking the time to post these lovely comments which have been passed on to the Podiary team. Paul Rhys-Vivian, Team Leader, would like to issue the following response;

“We are really pleased that you found your visit to the Podiatry clinic both “professional and pleasant”. I note that you didn't get the clinicians name. We would expect patients to be informed of the name of the person who is treating them but we also acknowledge that when there is so much going on, names can be forgotten. However, as a result of your posting we will remind all clinicians that they should introduce themselves by name".

Thanks

Gemma

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