"Rude welcome at Derriford Hospital Emergency Department"

I was shocked at the outright hostility I encountered from a member of staff on the Emergency Department reception at Derriford Hospital.

It did not seem that they were busy (and later could be heard chatting and laughing to a colleague). There was no greeting, no smile, no warmth and questions were just barked at me: "Name? " "Address", "Take this and go and sit over there. " This really isn't good enough and improving this welcome would cost little and greatly enhance the service.

I think that you would be shown greater courtesy if you were a known felon being booked into the custody suite at your local police station.