"Patient, Family & Visitor Feedback on Lings Bar Hospital"

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as a staff member posting for a carer/relative),

Posted on behalf of patients, families and visitors at Lings Bar Hospital

Castle Ward - 'The care at Lings Bar is excellent, my wife gets a lot more attention here. The nurses are nice, very understanding and considerate. We are most impressed! At the end of our visit I found out my wife is going home tomorrow. One of the nurses came specially to say good bye as she is off duty tomorrow'.

John Proctor Ward: 'I think they need more staff to do routine checks on patients to see if people are ok such as when they need to go to the bathroom as you have to wait for a nurse to come'.

'I think it's lovely here. Nice and airy. Nurses are very good. Nothing I could say that isn't good and I appreciate it. Food is quite good and you get a choice. Nurses work hard.

' Waiting times for nurses when you need to go to the bathroom could be better as I had an accident as I had to wait so long. '

' It's not bad here but I don't like the dark curtains as they make the ward look dark. Most of the nurses are alright. Food is quite good, better than QMC! '

' I had to wait two hours to get ready for bed. They could ask patients if they want to get ready for bed after tea. They don't come when you ring the buzzer. I'm a bit lonely here as they are too busy. I can't get ready myself, some of them do it on purpose. They say ...'wait a bit'. I'm telling you the truth'.

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Responses

Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships We are preparing to make a change

Thank you for your series of feedback comments from patients, families and visitors. I am especially happy to see the kind comments regarding the ward team on Castle ward - the whole team will be really happy to see this feedback I shall share this with them directly.

The coments from John Procter ward are interesting and helpful for us to see, as help us to understand any concerns of our patients and families.

I can say that the ward is currently looking to recruit a new member of staff to the team which I hope will go towards supporting the staff and the patients.

I am concered that some patients are having to wait a long time to be able to access the bathroom facilities and or for a nurse to attend to them and will discuss with the ward manager why this may be and what we could do to improve this for the patients on the ward. however on a more postive note -

I am pleased though to let you know that we have been trialing on another of our wards, a system of staff undertaking regular "rounds" on the ward to see the patients and check if they have everything they need throughout the day and night, and we have had very positive feedback from patients and staff and so we are planning to extend this way of working to the other two wards in the very near future which I hope will improve the waiting times for buzzers to be answered and waits to get to the bathroom.

With regard to the curtains - these are a mid blue in colour and are disposable so that we can meet the infection prevention and control polices of the trust. these only are produced in this colour and it is something we have rasied with the company previously, so I am not able to consider a change to these at this time. We do have the curtains the same throughout the hospital as it provides a smart uniformed image and means we do not have mismatched colours and patterns when they need to be changed a different times.

All of your comments will be shared with ALL of the ward teams in the hospital - we aim to share all comments and enjoy the positive ones and ensure that where we can, we make improvements and learn from the ones that have some concerns.

Thank you for taking time to provide this feedback for us we really do value it greatly.

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Response from Janet Crawford, Operational Services Manager, Lings Bar Hospital, Health Partnerships We have made a change

Since the original posting, our inpatient ward staff levels have been increased.

Following feedback and discussion with ward teams, our staff are committed to responding to patient need as quickly as possible.

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