"Disapointing, but not the worst."
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by Anonymous
What I liked
Clean, was seen as quickly as possible. staff were friendly and I didn't have to wait for them to finish conversations with co workers. Wasn't that bad a wait even though there weren't many people there
What could be improved
well I went in to see if I had glass in my foot, after being assured that there wasn't any glass in it, I was told to put on a plaster and just let it heal. So I did. a week later it had all but healed but still really hurt to walk on and I couldn't work out why catching a skin tag hurt so much, on closer inspection it was a lump of glass sticking out of my foot.
the staff didn't communicate between each other and kept telling me to go to the walk in centre even though the walk in centre kept telling me to go to A&E as they didn't have an x-ray machine and couldn't help me. Wasn't given an X-ray anyway, which was a shame as they would have found the glass and saved me from having to pull it out myself after it had grown into the cut.
This isn't the first time that I've been dismissed like that, my boyfriend was told he had nothing wrong with him just a stress headache and the next day had broken out in shingle sores. they then couldn't tell him how long he couldn't be in clinic for and asked him how long he thought he should be away from people.
Staff handled an upset old man very well, were focused on work and working quickly, just a shame i was dismissed as a drunken student when I wasn't