"Professional Calm and overall very reassuring to..."

About: Hillingdon Hospital

What I liked

Prompt Attention at Reception Desk.Calm and polite staff using my name and explaining what would be happening .My first time in A&E.

Dr who saw me after 3 hours ,was polite ,professional at 0615 am and went through what the blood tests and other Tests had meant for me .

Was amazed at how hard staff worked and under so much pressure.

What could be improved

Perhaps checking with Patients in the cubicules that they we still alright after a few hours

Story from NHS Choices

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Responses

Response from Hillingdon Hospital

We would like to thank you for taking the time in providing this feedback to our team in the A & E department. We always looking for ways to improve the services we provide, so thank you for your feedback.

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