"my mum as been in this hospital now 5 weeks and..."

About: Doncaster Royal Infirmary

What I liked

my mum as been in this hospital now 5 weeks and all i can say is they have contributed to making my mum more poorly than what she was when she went in. she as been nil by mouth for 6 days then when i complained they decieded that she could go on stage 1 foods but that only lasted 1 day then went back to nil by mouth even though i fed her and everthing went ok. i think they thought it was a waist of time as she is 72. they said i should accept it but then someone picked up that she haddnt had a brain scan so she had 1 when they discoverd she had a stroke while she as been in hospital not before dont no how this will end but dr need to do something its disgusting how they care for elderly

What could be improved

docters and consultants need to get to no patients and family and comunicate with family more

Anything else?

treat patients better

Story from NHS Choices

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Response from Doncaster Royal Infirmary

Thank you for taking the time to post your concerns about the care of your Mother in our hospital, on the NHS Choices website. We are very anxious to address your concerns swiftly and in detail between your Mother's care team and yourself, and to ensure that you receive the information and have discussions with staff on your Mother's health that you need at this time.

Please can you make contact with our Patient Advice and Liaison Service [PALS], on Doncaster 01302 553140. A member of the PALS team will provide you with the advice and support you need and will liaise with the ward concerned.

We hope that you will be able to make contact as soon as possible to discuss the details further, so that this matter can be resolved quickly.

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