"Excellent standard of care from all staff, maybe..."

About: Manchester Royal Infirmary

What I liked

All the staff were kind, caring, friendly and helpful.

I was very well looked-after over the 3 days I was in hospital.

Although staff were obviously very busy, they were always patient and happy to do all they could to help and to explain.

The doctors also took time to answer any questions I had and to discuss options.

I have great respect for and gratitude to all the staff who looked after me - thank you. :-)

What could be improved

Clearer communication between wards and staff. At least 2 of us were "lost", when we were moved to another ward, where there were beds available.

A quieter environment at night - most staff were very quiet, one or two talked loudly (and put the "big lights" on!).

Fewer interruptions at night - I was woken at 3 separate times for checks/meds/drinks. Could they be timed to happen together?

Anything else?

Question: In a major hospital in such a huge city, why is it so difficult to get a scan?

After 5pm and at weekends, only emergency scans seem to be done , which obviously causes a back log, resulting in beds being blocked and the extra costs of caring for patients who could be at home.

Story from NHS Choices

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Response from Manchester Royal Infirmary

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care in the Emergency Department and then on a ward. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought staff were kind, caring, friendly and helpful. However I was disappointed to hear that you felt that resources were not managed well, and that the ward was quite noisy during the night.

It is difficult to respond in full to your concerns without more detail about the ward on which you spent your 3 day stay, but please be assured that the medical wards are involved in a project called ‘Night Time is Quiet Time’. This project involves a poster campaign aimed at helping staff understand how they can prevent noise, with ideas such as wearing the appropriate quiet footwear, turning off nights by a certain time, and reducing disruptions to sleeping to a minimum.

You may wish to provide more details about your experience and if you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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