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Very very afraid to be ill and vulnerable in that...

Story from nhs.uk

"Very very afraid to be ill and vulnerable in that..."

About: Darlington Memorial Hospital

What could be improved

Huge huge communication flaw between consultants, nurses, and informing family members of action being taken without even bothering to speak to the family, DNR put in place without any communication to the family had I not happened to open the file and stumble across it I would never have known, I did however subsequently have it removed after much passing of the buck beetween each other also was signed up for a drug then told it was never administered, I have photographic proof it was given and signed as given along with the dose given, and the date given this will not be the end of this complaint by a long shot this is just the beginning

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Responses

Response from Darlington Memorial Hospital 11 years ago
Darlington Memorial Hospital

Submitted on 17/10/2012 at 10:35
Published on nhs.uk on 22/10/2012 at 22:29

Dear Lucylou12,

Thank you for providing feedback on your visit to the Accident and Emergency Department at Darlington Memorial Hospital in October 2012.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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