"I would rather stay at home, than going to..."

About: Basildon University Hospital

What I liked

Paramedics and some Doctors

What could be improved

Nurses - (Manual handling, Empathy and attitude)

Anything else?

* Paramedics were excellent

* Nurses did not log-roll a patient suspected of spinal injury. They asked me to slowly move myself to the other trolly.

* As I was fighting for my rights with a doctor and a nurse, The nurse walked away, asking the doctor to sort it out himself. ( I thought Nurse's were patient's advocate)

* A HCA, who never steered a trolley, took me unsupervised, to the X-ray, hitting the wall all the way, until, my husband helped her steer.

* I am a staff nurse myself, and knowing things made it difficult, to see the way they treat you ( I was in my uniform, as I had an incident while coming back from work)

* Also, all the nurses were busy resuscitating computers, not patients.

* A urine specimen bottle left, on the computer in the assessment room. with patient data.

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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