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Very poor

Story from nhs.uk

"Very poor"

About: Darlington Memorial Hospital

What could be improved

I took my 95 year old father for a chest Xray on Monday 8th October and was told the results would be available on Friday 12th October. Now I have been told that the results might be available on Tuesday 16th October. Why so long? In other towns where I have lived such results would normally be available withion 48 hours at the most. My father has a nasty chest infection and the results are important. I would appreciate a clear explanation for this delay.

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Responses

Response from Darlington Memorial Hospital 11 years ago
Darlington Memorial Hospital

Submitted on 17/10/2012 at 10:37
Published on nhs.uk on 22/10/2012 at 22:29

Dear Anonymous,

Thank you for providing feedback on your father's recent visit to the X-Ray Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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