"Great hospital, great staff, wonderful..."

About: Manchester Royal Infirmary

What I liked

My 18 year old son has just undergone a heart valve replacement - the hospital, from the surgeon, anaesthetist through to the ICU staff and the ward staff have been exceptional. Treating my son with care and dignity at all times and always keeping us fully informed of his treatment

I would recommend this hospital to anyone as it has a wonderful culture of care and respect

Steven

Anything else?

A special mention for one member of staff in cardiac liaison - this lady clearly approaches her job as a way of life rather than a role - she comes across as someone who cares deeply for her patients and their welfare and really helps put worried parents and patients at ease

Story from NHS Choices

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Responses

Response from Manchester Royal Infirmary

Thank you for your comments posted on the NHS Choices website regarding your care at Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought your son was treated with care and dignity at all times and that you were always kept fully informed. I can assure you that we have passed on your thoughts to the appropriate teams and the staff involved in his care.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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