"Knee surgery - I don't feel it could have been any better had I paid privately for this treatment"

About: Corbett Hospital / Trauma and orthopaedics

(as the patient),

After being diagnosed promptly and efficiently at my appointment with Dr. Ahmed at the Trauma and Orthopaedics clinic at Corbetts Hospital (part of the Dudley Group of Hospitals) I was admitted for Arthroscopy surgery in October 2012.

From check in at 7.30 am, the care I received was professional and compassionate.

The ward was spotless, all staff observing the "wash your hands" signs. The junior nurse did all she could to make the patients on the day surgery ward feel at ease, explaining carefully their procedures and what paperwork needed completion and why. Checks of the details of each patient were undertaken by all staff and it assured me that Serious Incidents or Never Events just would not be happening on this ward.

The surgical and anaesthetics teams came to discuss each patient's operation and procedure and used the WHO surgical checklist. Very rassuring to know the surgical team are following World Health Organisation guidelines on safe surgery.

I was allowed home at 1.30 pm and from arrival to discharge the whole experience was professional and caring.

I don't feel it could have been any better had I paid privately for this treatment.

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Responses

Response from The Dudley Group NHS Foundation Trust

Thank you very much for taking the time to post such lovely feedback about the care you received by our Trauma and Orthopaedic team and the team in Surgery. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience.