"Unhappy with care for chest pain"

About: Stafford Hospital / Accident and emergency

(as the patient),

I went to Stafford A&E with chest pain. They hadn't done a full check of what medicines I am on, a week before I was given an antibiotic for a cut which interacted with a medicine I have taken for over 5 years. So I had an irregular heartbeat, pain, breathless.

They acted like I was a pest, reluctantly put me on a ward overnight. I was scared & upset. I thought they were dismissive & rude to me because I have depression & anxiety.

The ward didn't have the medicine I take every night so I didn't sleep at all. Had chest pain & heart felt unsteady all night.

Next day at around 12pm a pharmacist told me that the drugs I was prescribed as an antibiotic were completely contraindicated for someone on my usual medicines.

I was discharged, as I can't do their exercise test (I'm a wheelchair user & apparently they have no test for people like me who can't walk on a treadmill, which I think is ridiculous).

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "AngryRedhead"

I am sorry to hear that you were dissatisfied when accessing our service recently. I apologise for the fact that your experience was poor.

We really try hard to improve our services based on the comments we receive from our patients and I would like the opportunity to discuss your experiences more fully. My direct line telephone number is 01785 887693

Regards

Angela Grocott

Head of Patient Experience