"Long wait for nurse on Juniper ward"

The first time I arrived to visit my grandfather on the ward I was ignored/left standing for ten minutes before a cleaner asked if they could help.

Now when you can find a nurse & you ask how he is doing, they do not know or contradict each other, e.g."he's coming home/no having a scan/he is sick/he is good & coming home"?

Yesterday he pushed his buzzer as he needed assistance that I couldn't do, & the thing went off for 23 minutes making one very loud noise in the corridor. I walked to see who was about. At least 5/6 people sitting behind the desk ignoring the noise completely, at the same time a patient further down the corridor was calling loudly nurse, which was also being ignored.

As far as I am concerned this is not good. Either of them could have been dead by the time anyone goes to find out the problem.

The only reason the buzzer & light was turned out, was by a nurse passing, about to do blood pressure on another patient & asked if there was a problem.

I feel the lack of care for the elderly is appalling, I hope I don't make it to 80/90 as I don't want that kind of care.