"Dedicated staff on on Hatton Ward"
About: Lincoln County Hospital / Older people's healthcare Lincoln County Hospital Older people's healthcare LN2 5QY
Posted by Be positive (as ),
My father-in-law spent two weeks in Hatton Ward and at all times we were most impressed with the quality of care and attention he received. The staff were all first class and could not be faulted.
Nothing was too much trouble even though this is a very busy ward. Apart from the high level of service, the thing that stood out was the fact that the medical staff treated us as intelligent individuals and took time and care to explain things very clearly to us, so that we could understand what they were doing and the likely outcomes.
Special thanks must go to Dr. Thomas and David the male nurse who was with us when father-in-law sadly passed away. David very kindly stayed on beyond the end of his shift to give us support. This really underlines the level of dedication and professionalism displayed by the staff on this ward.
It is very easy to be critical of services received and this clearly has a role to play in improving services. However, it is equally important to give positive feedback and to praise staff who do a wonderful job in challenging circumstances.