"Dedicated staff on on Hatton Ward"

About: Lincoln County Hospital / Older people's healthcare

(as a relative),

My father-in-law spent two weeks in Hatton Ward and at all times we were most impressed with the quality of care and attention he received. The staff were all first class and could not be faulted.

Nothing was too much trouble even though this is a very busy ward. Apart from the high level of service, the thing that stood out was the fact that the medical staff treated us as intelligent individuals and took time and care to explain things very clearly to us, so that we could understand what they were doing and the likely outcomes.

Special thanks must go to Dr. Thomas and David the male nurse who was with us when father-in-law sadly passed away. David very kindly stayed on beyond the end of his shift to give us support. This really underlines the level of dedication and professionalism displayed by the staff on this ward.

It is very easy to be critical of services received and this clearly has a role to play in improving services. However, it is equally important to give positive feedback and to praise staff who do a wonderful job in challenging circumstances.

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Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Thank you for taking the time to tell us about your experience, especially at such a difficult time. I have passed your story to Hatton ward as I am sure they will wish to respond personally to you and I hope to come back to you in a few days time.

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

As promised I am replying again with a response from Hatton Ward:

"Dear Sir/Madam, thank you for taking the time to leave such kind words; Sister Spendlove and I were absolutely delighted to read your comments. Hatton ward is indeed a busy ward as you have indicated and it requires a great deal of hard work and dedication from all the staff to provide the high standards of service you describe. We will be very happy to ensure that all staff, particularly those you have individually named are commended for their good practice and thoughtful professionalism, As you have said these are challenging times that we live in so your praise will be very much appreciated by the whole ward.

Yours sincerely

David Cleave. Matron for Medicine and Complex Needs.

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