"A great respect for Ealing Hospital's A&E..."

About: Ealing Hospital

What I liked

I was accompanying my mother who is 86 and had broken her arm. The staff in A&E were exceptional, treating her with respect and making her comfortable before her transfer to a ward. I particularly appreciated the close working relationship with the UCC where we were first seen.

What could be improved

The facility of a bed in the UCC - Mum was exhausted after over two hours of intense pain. Even a wheelchair for her transport to the X-ray department would have been welcome as walking had become so difficult for her. (she had broken the arm that she normally used with a walking stick).

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Responses

Response from Ealing Hospital

Thank you for taking the time to write your feedback.

We were pleased to learn that you had such a positive experience when you attended the hospital. Your kind comments will be conveyed to the staff concerned.

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