"Dreadful!!! thank goodness for excellent medical..."

About: Royal Shrewsbury Hospital

What I liked

Full marks to the secretary who has worked tirelessly for me for the last few weeks and I finally got an appointment for a MPS for november.Thanks

Story from NHS Choices

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Responses

Response from Lisa Hill, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the NHS Choices does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visiting their office near the Main Ward Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www. sath. nhs. uk/patient_information/complaints. asp.

Thank you once again for taking the time and trouble to provide feedback via the NHS Choices website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Patient Experience Team

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Response from Royal Shrewsbury Hospital

Thank you for taking the time to share your feedback. It sounds like there were some struggles on the way but the secretary came good for you. Unfortunately the NHS Choices website does not share your contact details with us, but please do contact us if you think the secretary deserves special mention - for example, by nominating them for the Chairman's Award (http://www.sath.nhs.uk/about-us/chairmansaward.aspx). Everyone who is nominated receives a nomination certificate to say thank you for a job well done, and winners receive a special prize and certificate celebrating their commitment to patients and colleagues.

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