"We feel confident we will receive good treatment..."

About: The James Cook University Hospital

What I liked

The doctor took the trouble to ring us at home in the evening. Amazing!

At all five recent appointments there were always wheelchairs available at the entrance.

Staff were polite and with one exception knew how to address a deaf person.

We never had to wait long.

What could be improved

The nurse who was very pleasant but said 'Deaf people can't hear me' could perhaps have made a bit more effort.

Story from NHS Choices

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Response from The James Cook University Hospital

Thank you for your kind words regarding your recent appointments at the James Cook University Hospital, which will be forwarded to the relevant departments for their attention.

If you would like to discuss your concerns regarding a member of the hospital's nursing staff, please contact the Patient Relations Department on 01642 854807. Thank you