"Not my 1st choice"

About: Eastbourne District General Hospital

Anything else?

After 15 years in the forces as a paramedic and 10 years in an A&E in Kent absolutely disgusted that when a person comes in with a head injury NO head obs done whatsoever at triage, was palmed of to SEH by triage.

I must say the doc there straight away did head obs !!!!.

Obviously your protocols in A&E are different from most of the world

Needless to say problems evolved and we had to go back .

Still no head obs were done at triage , so how can they tell if someone with a head injury has further problems or complications other than being mind readers.

Very Unprofessional .

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

We're sorry to hear that you were dissatisfied with the service you received at the A&E department at Eastbourne DGH. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886. In the meantime we will ensure your comments are passed onto the department manager.

Thank you for taking the time to provide feedback.

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Response from Eastbourne District General Hospital

We're sorry to hear that you were dissatisfied with the service you received at the Emergency Department at Eastbourne DGH. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice and Liaison Service (PALS) on 01323 435886. In the meantime we will ensure your comments are passed onto the department manager.

Thank you for taking the time to provide feedback.