"Good experience of clean orthopaedic ward, nice..."

About: Royal Berkshire Hospital

What I liked

Clean ward, nice staff, good overall experience

What could be improved

More contact with the drs and faster discharge

Story from NHS Choices

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Responses

Response from Royal Berkshire Hospital

Thank you for taking the time to post such positive comments about your recent experience in our Orthopaedic ward. Your comments have been passed on to the ward team. It is always good to hear that our service and the care that we give meets or exceeds expectations so we are really disappointed that your contact with our doctors and your discharge was not up to the same standards as the rest of your care. We are aware that our discharge process is not always as smooth as it should be and we are making changes to improve this. The matron for the area will ensure your comments regarding the contact you had with our doctors is highlighted to them. Thank you again for your comments and we wish you well in your continued recovery.

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