"This was a very positive experience despite my..."

About: Liverpool Womens Hospital

What I liked

I attended the Coploscopy Clinic at Aintree Hoital and was very anxious as last time the procedure had been painful and resulted in a procedure having to eb done a a day case. This time the coploscopy nurse and her team were briliant. They relaxed me and the whole procedure was over in minutes. This saved me all the stress and the NHS an operation. Despite being busy they even made me a cup of tea afterwards. I attended on 26th September in the pm.

What could be improved

Nothing for me

Story from NHS Choices

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Responses

Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

Dear Ms Dolan,

firstly I would like to apologise for the delay in responding to your comments. Thank you for your very kind comments and for taking the time to post your email, they are greatly appreciated by the staff.

Once again thank you.

With regards

Anne

Anne Bridson

matron for Patient Experience

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Response from Liverpool Womens Hospital

Thank you for taking the time to post such lovely feedback, it is very much appreciated. I am delighted that you did not need to have surgery.

Please accept my apologies for the delay in responding to you comments.

Anne Bridson, Matron for Patient Experience

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