"Great treatment, dismal lack of information"

About: Royal Berkshire Hospital

What I liked

Bright airy clean ward, happy competent staff in the ward and the theatre.

What could be improved

More information should have been given before the day of the operation by the doctor, I was given only the sketchiest outline of what would happen. It was only on the day of the op. that someone came to talk to me in depth about the procedure and the after care. Putting yourself completely in the doctors' hands is ok up to a point but lack of knowledge could, and would, frighten a lot of patients, particularly the elderly.

Story from NHS Choices

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Response from Royal Berkshire Hospital

Thank you very much for your positive comments and constructive feedback regarding the quality of information you received during your visit to the Jim Shahi Unit.

We are sorry that you weren’t given sufficient information during your appointment but an unanticipated problem occurred further to a change in the bookings process (introduction of a new Electronic Patient Records system) resulting in no access to patient information. As a result of your feedback we now ensure that leaflets are enclosed in with appointment letters sent out by our waiting list staff. This gives patients the opportunity to read the information prior to the day and ask questions on the day.

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