"Bad customer service from services"
About: Epsom Hospital Epsom Hospital Epsom KT18 7EG
Posted by Anonymous
What I liked
Lovely reception and porter team
What could be improved
Better customer service and team work from the nurses
I attended the a&e department late friday evening with a relative the reception staff were great but i felt one of the nurses was absolutely disgusting he was rude to all if his staff especially a porter in particular it come across that this nurse was bullying his collegue which i was appalled by. This created an atmosphere for not only myself but for others aswell and personally made me uneasy that my relative was being treated under this care.No one should be spoken to like that and as i work for the nhs myself as a manager for my administration team I would not have someone that rude work as part of my team. I have been here before and seen the same thing happen with the same nurse and am appalled that he still works for you. I do hope some action is taken as work team members should not be intimidated or bullied at all.