"Receipt of a letter"

About: Lincolnshire Partnership NHS Foundation Trust / Adult mental health

(as other),

I have never had to use the Archway Centre in Lincoln so was rather surprised to receive a letter addressed to myself at my home address referring to treatment I had at the centre and thanking me for a gift I had sent to someone called Nigel.

I tried to call the centre to ask how this happened but could never get through to anyone.

I am rather concerned about this and feel that this really does need attention. Obviously, an error has been made somewhere but how did they get my details?

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Responses

Response from Patient Experience Coordinator, PALS & Complaints, Lincolnshire Partnership NHS Foundation Trust

I am sorry to hear that you have been sent a letter regarding treatment at the archway Centre in Lincoln. If you would like to telephone the PALS (Patient Advice & Liason Service) number 01529 222265 or email PALS@lpft. nhs. uk we will endeavour to investigate this for you.