"Incontinence nurse always makes me feel like a friend."

About: Locala Community Partnerships CIC / Continence advisory service

(as the patient),

Julia is a caring incontinence nurse - She makes me feel relaxed. When I am worried, she always reassures me. A 100% nurse - always making me feel like a friend.

She explains everything really well when I am not sure - She's one good person!

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Responses

Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships

Thank you for taking the time to comment on Patient Opinion. Jane Appleyard, Continence Nurse Therapist, would like to issue the following response:

"Thank you for your positive comment about Locala’s continence nurse advisor. It is really important that people feel relaxed when they see us in clinic. We try and explain symptoms you have and treatments you may receive in a way that is easy to understand. We know that people are far more likely to do well if they feel listened to and understood. I hope you continue to improve"

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