"Long wait at Dermatology clinic (Heathfield) handled very well by staff"
About: NHS Ayrshire & Arran NHS Ayrshire & Arran
Posted by abe (as ),
This morning I attended a local clinic for a dermatology outpatient appointment.
The clinic was extremely busy and patients were told there would be 60 -90 minute delay. I overheard that case notes had not been sent to the clinic.
All staff apologised including the consultant, who despite the problem still gave a full consultation, explained everything and was very helpful.
Nursing staff were also very nice despite the situation, patients that could not wait were given very clear advice about getting a new appointment.