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Informed of wait made all the difference

Posted By Passing446

"Informed of wait made all the difference"

About: Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

The clinic was very clean and although it was running late, we were informed of this which makes a big difference- there is nothing worse than being ignored and being left to wonder what is happening so thanks to both the Doctor and receptionist- a simple task that makes a difference.

More magazines would have been nice to while away the time.

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Responses

Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare 11 years ago
Neil Parsons
Business Manager , Clinical Assessment and Treatment Services,
Sentinel Healthcare

My role is to oversee the Sentinel services and ensure we provide the very best services to our patients

Submitted on 11/10/2012 at 12:24
Published on Care Opinion at 15:47

Dear Passing446

Thank you for posting your story about your experience at clinic, we were sorry you had to wait for your appointment, however we are glad our receptionist advised your of the delay, you might be interested to know that following other patients feedback we always try an keep our patients informed if a clinic is running late, we ask our doctors to inform our receptionists if there are delays.

I will share your story with the team, once again thank you for sharing your story.

With best wishes

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