"Could do better but then I have seen worse."

What I liked

It resembled clean so I was gratified.

I was an inpatient at the old QE prior to the opening of the New hospital and was appalled at the standard of cleanliness or rather, the lack of it. I was in a side ward, 2 beds. Cleaner came in and made an point of telling us that cleaners now had to have a NVQ to undertake the job. They took a soiled cloth off the top of the trolley, wiped the mirror, the sink and then the toilet and returned the even further soiled cloth to the top of the trolley. Hygiene should come as second nature. What on earth is contained in the NVQ course if they do that? It beggars belief that anyone could call that cleaning. Personally I consider it a very good exercise in spreading germs.

What could be improved

Staff should try and take note, some of us have paid a National Insurance for many years and we do not regard the treatment as free. We have paid our contribution and as such have contributed to their salaries. Those of my age regard treatment as being free to those who had not contribued to the system.

Anything else?

Staff should learn the old saying - 'do as you would be done by'. Would they like to ;be treated in the same way as they sometimes treat us. Perhaps they couldj learn the meaning of caring and dignity.