"Very poor experience for a man who is terminally..."

About: Doncaster Royal Infirmary

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My father was admitted to ward 14 on 02/10/12 after being taken in by ambulance. After being on the ward a day he complained of a tummy upset, i told the nurse who then moved him to an isolation room which is where the problems started. My father has COPD and lung cancer and is a bit depressed at the moment, so being moved to a room at the end of the corridor was not a brilliant move. He also had to use a commode, which in itself is undignified at best. But yesterday 04/10/12 after using it in the morning, it was not emptied until 01.30 this morning. This is as i'm sure you'll agree unacceptable in any room let alone an isolation room. He saw nobody all day apart from the odd person walking past, and felt like he was a peep show. Yesterday morning 04/10/12 he was told he was getting home, we waited all day to be told that he couldn't get home until his Citalopram had been delivered to his home address. This as you can imagine upset my dad who is 81 years old greatly. You can imagine my anger on discovering this morning that the said tablets had been on the ward since yesterday afternoon and he could have been home yesterday. The ward sister was no help at all and spoke down to us all and treated my dad like he was a child. I don't normally complain and have never had need to do so before, but this time i felt i had no choice.

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Responses

Response from Doncaster and Bassetlaw Hospitals NHS Foundation Trust We are preparing to make a change

Thank you taking the time to tell us of your father's experience. We were very sorry to hear about the issues you raised. They have been brought to the attention of the matron for that area and she is working with the senior nurse on the ward and her team to ensure that the staff learn from this experience and it is not repeated.

We were particularly disappointed to hear that you tried to raise your concerns with the ward sister, but did not feel you received an appropriate response. We do advise all patients and relatives to raise concerns at the time they happen so any problems can be corrected as swiftly as possible and we are very sorry if that did not occur on this occasion. The matron and senior nurse are reinforcing the importance of this to all staff.

Once again, please accept our sincere apologies and thank you again for bringing this matter to our attention so that we can take action to address the issues you raised. You are very welcome to contact Vivienne Knight, Deputy Director of Nursing, about any of these issues or to provide further information that you think might assist us in addressing these issues. Our email format is firstname. lastname@dbh. nhs. uk.

Response from Doncaster Royal Infirmary

Thank you taking the time to tell us of your father's experience. We were very sorry to hear about the issues you raised. They have been brought to the attention of the matron for that area and she is working with the senior nurse on the ward and her team to ensure that the staff learn from this experience and it is not repeated.

We were particularly disappointed to hear that you tried to raise your concerns with the ward sister, but did not feel you received an appropriate response. We do advise all patients and relatives to raise concerns at the time they happen so any problems can be corrected as swiftly as possible and we are very sorry if that did not occur on this occasion. The matron and senior nurse are reinforcing the importance of this to all staff.

Once again, please accept our sincere apologies and thank you again for bringing this matter to our attention so that we can take action to address the issues you raised. You are very welcome to contact Vivienne Knight, Deputy Director of Nursing, about any of these issues or to provide further information that you think might assist us in addressing these issues. Our email format is firstname.lastname@dbh.nhs.uk.

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