"Unnecessary waiting times, Just book longer..."

About: St Albans City Hospital

What could be improved

Out patient appointments are booked for 5 minutes each which is ridiculous as most appointments last 20 minutes. Every time I attend this hospital they are running massively late which takes no consideration for the patient

Story from NHS Choices

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Responses

Response from St Albans City Hospital

Thank you for feedback on your patient experience to date, through our NHS Choices page.

Unfortunately, without specific details on you and your case it is difficult to comment. Clearly your experience has fallen short of the high standard you should expect with us, particularly with regards to good communication on the waiting times.

As you would expect, some patients take longer than others to treat and it is difficult to average out an appropriate appointment slot. Nevertheless, the Trust is currently looking at all the clinic templates, in order to improve our clinic productivity & efficiency.

If you would like further clarification on the current appointment process, please contact our Patient Advice and Liaison Service (PALS). They can be contacted by email at pals@whht.nhs.uk, or by phone on 01923 217198.

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