"Outstanding and highly professional staff on MAU."

About: Tameside General Hospital

What I liked

I thought my stay at the MAU(bay4 bed29) was exceptional. The staff were outstanding and were really caring and considerate to my needs. I was diagnosed and treated within 24 hours. The ward its self was run with professionalism from the auxiliary staff to the nurses to the doctors and consultants. MAU is a strange environment and has a lot of patients with alcohol and drug problems. The staff treated everyone with respect and dignity and nothing was too much trouble. I would like to thank all the staff who helped me especially getting my MRI done earlier than anticipated so I could go home to my family. I was diagnosed with idiocratic intercranium hypertension.

What could be improved

I would have liked the curtain around the beds to be pulled around and night time. It's awkward doing it when the patient next to u is awake. It appears rude if I do it so if the nurses/auxilliaries did it would be more comfortable.

Anything else?

Thank you for helping me and for showing outstanding professionalism in all levels of the hierarchical structure of the hospital. Also the food was really good especially the beef and stout casserole.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for taking the time to provide us with a positive response.

I will ensure that the staff on MAU are made aware of your comments. I will also ensure that the Catering Department are made aware of your positive comments in regards to the menu.

Many thanks

John Goodenough

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact John Goodenough, Director of Nursing at John. Goodenough@tgh. nhs. uk

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Response from Tameside General Hospital

Thank you for taking the time to provide us with a positive response.

I will ensure that the staff on MAU are made aware of your comments. I will also ensure that the Catering Department are made aware of your positive comments in regards to the menu.

Many thanks

John Goodenough

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact John Goodenough, Director of Nursing at John.Goodenough@tgh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful