"Grateful for the skills of A&E, surgeons and..."
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by FN
What I liked
I was fixed! from ambulance to trauma ward, I felt I was in good hands.
What could be improved
The surgical trauma ward was fairly traumatic in its own way, and probably worse for me having an accident just before a Bank Holiday. There seemed to be temporary staff on the ward who did their job but didn't work well as a team. I struggled with one nurse who I felt didn't actually like patients, although she did her job proficiently enough. One guy was exceptional at calming the ward in the evening and making it possible to sleep - on other nights it was very noisy (e.g. talking policemen at the foot of the bed at 2am). It changed again after the long weekend when a team that clearly worked well together came back and all was good again. The other issue was that there was a lady with dementia on the ward who was clearly anxious and also quite aggressive to other patients, as well as shouting quite a lot. I'm not sure anyone knew how to deal with her. The Bank Holiday meant I wasn't transferred to another hospital for skin grafts meaning I probably choked up a bed 2-3 days longer than necessary. I then also had to wait for a slot at the other hospital as the surgeon hadn't been booked in. This seemed a waste of bed time.