"I am really grateful to the care and specialist..."

About: Wythenshawe Hospital

What I liked

The surgery associated with a shattered elbow, which needed two skin grafts, has led to an amazing result. The ward was great for patient care, quiet at night, and I was very well looked after. I liked being in control of my own medication, which I believe helped the overstretched nurses and pharmacy no end. the food was good enough. Staff clearly cared. I loved being able to take a bath in a clean, large room close to the ward.

What could be improved

Getting medication on time was a struggle as demands on nurses/other staff time were high. Once I asked to take control of my own pain relief I became much less anxious about getting it on time. Food can always be improved (sandwiches really should be better) but it wasn't the worst I've had. The televisions were in very awkward positions to the bed. Given that these weren't free, they should have been better - television is a great way to keep patients distracted and calm so are more important to patient recovery than might be thought.

Story from NHS Choices

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Responses

Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. Your comments have been forwarded to the staff in the Plastic Surgery Department, who I know are always appreciative when a patient gives such positive feedback.

We would like to reassure you that the comments you have made regarding medication, food and televisions have been forwarded to the departments concerned as sometimes changes are made to policies, practice and procedures as a result of feedback such as yours.

If you would like to discuss any of the points you have raised you can contact the Patient Experience Team on 0161 291 5600 or via email address pls@uhsm.nhs.uk or you can talk to Alicia Lucas, the Matron for Patient Experience, on 0161 291 2055 or email alicia.lucas@uhsm.nhs.uk

Kind regards

The Patient Expereince Team

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