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Thse staff made a difficult and stressful time as...

Story from nhs.uk

"Thse staff made a difficult and stressful time as..."

About: Walton Hospital

What I liked

My mother was admitted to Walton Hospital, Derwent Ward three weeks ago in the final stages of bowel cancer. The treatment she received was exceptional and she was treated with kindness and dignity right up until her life sadly ended on Monday morning. The staff ensured she was comfortable and pain free and they were courteous and friendly to my sisters and myself during a very harrowing time. The staff ensured we were informed of developments at all times and went out of their way to make us feel welcome and not intrusive.

If this is an example of our NHS then I have no worries about the future.

What could be improved

Nothing.

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Responses

Response from Dan Oliver, Public and Patient Experience Officer , Patient Experience Team, Derbyshire Community Health Services 11 years ago
Dan Oliver
Public and Patient Experience Officer , Patient Experience Team,
Derbyshire Community Health Services

Work with the Patient Experience Team to help to improve patient satisfaction within DCHS services.

Submitted on 16/10/2012 at 15:48
Published on Care Opinion at 15:50

Hi, I have fed these comments back to the staff on the ward and at a time when staff morale is low they were gratefully received. The staff really appreciated the comments and were pleased to have the care that they had given acknowledged.

Thank you for your post.

Sue Trickett

Ward Manager

Derwent ward

Walton Hospital

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