"Waiting time for drugs to take home"
About: East Surrey Hospital / General medicine East Surrey Hospital General medicine RH1 5RH
Posted by John7 (as ),
My mother recently stayed in your hospital on Godstone Ward.
At 12:30 one day recently we had a phone call to say she was ready to be discharged and we could go and collect her so I rang my work and said I would be having an extended lunch break but on reaching the hospital we were told we couldn't collect her til her medication was ready.
The medication took 2 hours to be prepared during which time we were given no indication of the length of time we were going to have to wait. My complaint is not about the time the medication took, but the fact we were telephoned at 12:30 when she wasn't ready to be discharged until 16:00.
I missed a whole afternoon's work as a result.