"My surgery at Russells Hall"

About: Russells Hall Hospital / Ear, Nose and Throat

(as the patient),

The good: the surgery seems to have been a success, and from the time I went down to theatre the nursing staff were very supportive, and looked after me well while I was recovering (in the recovery room and on the ward).

The bad: I arrived as requested at 7am having been nil by mouth from 10pm the night before. After arrival and a brief assessment by the anaesthetist, I sat for four hours on plastic chairs in a general waiting area being ignored by staff, who were busily using the kitchen right next to us. Not being given any information at all was very stressful and annoying.

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Response from The Dudley Group NHS Foundation Trust

Thank you for taking the time to leave your comment about our hospital. We are pleased to hear that you felt supported and looked after during your recovery from surgery. We can only apologise by the lack of communication you seemed to have experienced and we appreciate how this would add to your anxiety during what is often a stressful time for patients.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We will ensure your comments are forwarded to our surgical teams so that we can learn lessons from your experience.