"East Surrey Hospital"

About: East Surrey Hospital

(as other),

My family have used the East Surrey Hospital, Redhill, Surrey and have been recipients of great health care with brilliant nurses, lovely doctors and the background staff who keep the whole machine of a NHS hospital going.

The admission, either for emergency (appendicitus, cellulitis) and electric procedures (angiogram/angiography and gall bladder removal) was painless (sorry no pun intended) the staff was helpful and positive in all aspects of their work.

Unfortunately the only hiccup we have received is the discharge when waiting for medication to take home. This has ranged from 1 to 4 hour wait and as this is the last part of your journey through ESH it is the part of this journey which you remember. However we wanted to come on here and tell you about the brilliant staff you have working in all of the departments we have been privileged to have contact with.

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Responses

Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear Suki781

I am pleased you and your family receive good care and attention whenever you visit our hospital, but I am sorry to read about the delay in discharging.

For information on 17 October a new Boots UK store is opening as part of the hospital’s new main entrance redevelopment. The Boots pharmacists will assist in dispensing drugs to outpatients, allowing the hospital’s pharmacy team more time to dispense drugs and offer specialist advice to patients leaving hospital. Hopefully this will alleviate the problem you sadly experienced, and for which we apologise.

Thank you for taking the time to write your comment and we will pass it on the pharmacy manager.

Regards,

Eloise

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