"excellent service in clinic at Manor Farm Medical Centre"

About: Community Health Services / Phlebotomy

(as the patient),

Never felt so relaxed in Phlebotomy department. went in with my daughter and it wasn't not too long to wait. I said to my daughter every person came out smiling but then I realised the blonde phlebotomy nurse (Ann) had a lovely smile.

Then when it came to me who is terrified of needles went in.

I could not believe I'd had my bloods taken, I never felt a thing and not even a mark!

Making you feel comfortable and a smile certainly done it for me. Also saw a lovely lady doctor and can't think of her name- Thanks

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Responses

Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Magnetic490,

Thank you for taking the time to leave such a lovely compliment following your visit to the phlebotomy clinic at Manor Farm. Our aim is to provide a high quality service that is easily accessible. I will ensure that your comments are passed onto the phlebotomy team.

Many thanks once again.

Kelly

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