"Real problems with Patient transport"
Posted by Cracker (as ),
The new service is a shambles, a few areas have improved, but still having real problems.
When phoning to book transport we are getting through quicker, but the amount of questions is ridiculous, I have been attending clinics for almost twenty years and getting patient transport there and back. We are being really grilled about our health issues, before being considered for help getting to hospital.
By the time I'm finished on the phone I am really stressed, some weeks I can have about three appointments. Yes I do agree that you have to sort out the people that do not need transport. I have witnessed a woman going home on the bus because she didn't want to wait for the ambulance to take her home but I don't think we have to go through this kind of questioning every time and for ever.
Also there seem to be far too many drivers coming from other areas who don't know the area. I had an experience very recently that a driver picked me up at home and I had to direct him all the way to Crosshouse. The return journey was a different driver and again had to direct them every step of the way home right from the hospital.
On another occasion I went to book transport to take me for an Endoscopy and was told my appointment at two o'clock was too late in the day to get transport so in the end my son in law had to take a days holiday to get me there.