"Mixed experience of PIU at RAEI"

About: Royal Albert Edward Infirmary The Christie

(as a carer),

My husband was diagnosed with oesophageal cancer in 2006 and was given 3-6 months to live. Following an intensive course of chemotherapy treatment at the Christie Hospital, he was admitted to the RAEI with ascites which needed to be drained off. He was subsequently advised to attend the PIU (Planned Investigation Unit) to have blood transfusions and a date was arranged. However, when we attended the unit on the arranged date, they did not know anything about the appointment.

To cut a long story short, there was a bad lack of communication between the wards and the PIU and no one seemed to know what the other was doing. Notes did not tally and professionals seemed to have a different story. The situation caused a lot of additional stress at an already extremely stessful time.

In this situation, it is vitally important to both patient and carer, whose lives have been devasted, that good communication between health professionals is in place.

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Responses

Response from Wrightington, Wigan And Leigh NHS Trust

Thank you for taking the time to contact us with your comments. Firstly I would like to apologise for any additional stress that has been caused at an already stressful time. I would like to assure you that your comments will be fowarded to the Division of Medicine management team. If you would like us to investigate your concerns more thoroughly please contact our Patient Relations Department who will happy to guide you through the process.