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Feedback at The Wells Road Centre

Posted By Staff member3

"Feedback at The Wells Road Centre"

About: Forensic mental health

(as a staff member),

I work at The Wells Road Centre part of Forensic Low Secure Services.. We are encouraging patients to leave us feedback about our services. Over the next 6 months we are hoping to get more involved in then NHS Patient Feedback Challenge

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 02/10/2012 at 16:17
Published on Care Opinion on 03/10/2012 at 09:11

picture of Jane Danforth

We are looking forwatrd to working with you. Here is some information for you about the challenge. I hope you will register and join in!

Nine ambitious patient experience projects are about to start spreading their ideas to other areas of the NHS, after being selected as winners of the NHS Patient Feedback Challenge. The NHS Patient Feedback Challenge, created and managed by the NHS Institute and funded by the Department of Health, is a one year programme designed to find and spread great approaches which use feedback from patients to improve services.

Since April, NHS organisations have been collaborating, sharing ideas, building projects, and bidding for a share of the £1m Patient Feedback Challenge fund, which was set aside to support the most promising approaches to measuring and improving patient experience..”

The projects are as follows:

Partnerships inspiring changes to services, culture and lives - Nottinghamshire Healthcare NHS Trust

Valuing Frontline Feedback - Ashford and St Peter’s Hospitals NHS Trust

Patient Partners - Bridgewater Community Healthcare NHS Trust

Patient and Family Echo - East Cheshire NHS Trust

Both Sides Now - NHS North East London and the City

Improving Healthcare Together- Norfolk and Norwich University Hospitals NHS Foundation Trust

Kinda Magic - Peninsula Community Health CIC

Real Time Patient Stories - South Tees Hospitals NHS Foundation Trust

iCARE - Yeovil District Hospital NHS Foundation Trust

An essential element of the NHS Patient Feedback Challenge is the web channel where people can share ideas, make essential connections and identify spread partners. It is an excellent way to stay in touch with the projects as they progress - visit the web channel for more detail on each of the projects and to become a project follower: http://pfchallenge.clearvale.com/pg/dashboard/

More information about the patient feedback challenge available at: www.institute.nhs.uk/patientfeedback

A package of patient experience research and on-line support is also available to support NHS services to improve patient experience: Transforming Patient Experience: the essential guide (www.institute.nhs.uk/theguide).

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