"Appalling rudeness of Doctors and Nurses"

About: Stafford Hospital

What I liked

Heard juniors doctors shout at older people, one male doctor lefted someone in great pain- discourteous and rude service from all staff. This hospital never learns. Don't go - get your GP to refer elsewhere.

What could be improved

Junior doctors attitudes. Consultants to deal complaints 'on the spot' and not to refer to the pals - who are a waste of time and public money.

Story from NHS Choices

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

I am sorry to hear that you were dissatisfied when accessing our service recently. I apologise for the fact that your experience was poor.

We really try hard to improve our services based on the comments we receive from our patients and would like the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you would be willing to contact me on 01785 887693.

Kind Regards

Angela Grocott

Head of Patient Experience