"Unprofessional"

What could be improved

Website says open till 8pm but you will not get seen if you arrive after about 6pm as they need to leave enough time for the patients already there - fine but why then not state that on the website. Numerous people were turned away during my 2 hour wait - although I arrived before many people, I was seen near enough last as there is no real queue, people will be seen before you even if you get there early.

Once you do get seen, the staff, both times I was seen, were more interested in making personal comments about me rather than dealing with my problem. I did not go there to be told what type of person I am but merely for advice, I did not tell them what I thought of them to their face, so how can they get away with it? I guess because I was the one that needed the help. Nurses find it ok to discuss patients with the reception staff thinking that no one can hear them, how unprofessional can this place be.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Upton Hospital

Hello,

Thank you for your e mail and please accept my apologies for the delay in responding. I am sorry that you were unhappy with the service provided at Slough Walk in Centre. I will include your feedback within our standard reporting schedule and make staff aware of this.

If you would like to discuss this further, please do not hesitate to contact me. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk

Kind Regards,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: bht@berkshire.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful