"Poor standard of care and clealiness."

About: Good Hope Hospital

What I liked

Absolutely nothing, see below.

What could be improved

Cleanliness and care, see below.

Anything else?

Further to Magoo6262's comments, I visited my mother on Tuesday 18th Sept, who was in the same ward.

When I arrived, she had been moved to a private room, where I found her distressed and sitting on a commode, with a soiled incontinence pad hanging down between her legs. The stench was horrendous! She had, and did, sit on this commode for a considerable amount of time before recieiiving any help. She had been moved to this room as she had soiled herself in and around the ward bed. This despite asking for assistance from the nursing staff.

The following day, I came down with the worst case of diarrhoea that I have ever had, and the smell in the house was the same as that in the room.

Coincidentally, my brother, whom I have not seen for 12 years, visited the day after me. He too has come down with the same bug.

I can only assume that both of us picked this bug up from the hospital,

The cleanliness of the hospital in general and the MAU (Female) Ward in particular leave a lot to be desired.

Story from NHS Choices

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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