"Very efficient and caring treatment."

About: Heartlands Hospital

What I liked

I was admitted to Accident and Emergency on Saturday morning after I had been transferred from the Cumberland Infirmary in Carlisle following a severe fall while on holiday in the Lake District which resulted in several fractures to my right arm. I was seen very quickly and the Orthopaedics consultant arranged for me to have surgery later in the day; he was very impressed by the quality of the information provided by the Cumberland Infirmary and it meant that he could get me ready for surgery earlier. All the nursing staff, in Accident and Emergency, and then on Beech Ward, and also when going down for surgery, were very friendly and caring and helped to relax me. The surgery would appear to have been very effective and I was able to go back home later on the Sunday.

What could be improved

Nothing at all

Anything else?

Thank you once again to everyone in the Accident and Emergency Department and to those lovely nurses who looked after me on Beech Ward.

Story from NHS Choices

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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