This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A waste of time"

About: Kent & Canterbury Hospital

What could be improved

The doctor with whom my husband had a follow up appointment on Sept 6, was very caring a few weeks before this date, when he was admitted as an emergency after losing consciousness. She told him she was putting him on her team list. At the follow up appointment however, she was obviously preoccupied with getting through this appointment as quickly as possible and going on to whatever she was to do next. It was most unsatisfactory; she wouldn't spend time listening to him - he reacts very slowly - and decided to sign him off. It was a complete waste of a journey to the hospital.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust 11 years ago
Steven Hams
Deputy Chief Nurse and Head of Quality,
East Kent Hospitals University NHS Foundation Trust

I am responsibile for leading nurses and midwives

Submitted on 03/10/2012 at 11:17
Published on Care Opinion at 11:36


I am sorry to hear about the experience you and your husband had at the Kent and Canterbury Hospital, this is not the experience we would have expected and I am dissapointed that our member of staff appeared preoccupied.

If you would like us to investigate your concerns further please do get in touch with our Patient Experience Team on 01227 783145 or via email at patientexperience@ekht.nhs.uk

Once again, thank you for taking the time to porvide us with your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k