"A waste of time"

About: Kent & Canterbury Hospital

What could be improved

The doctor with whom my husband had a follow up appointment on Sept 6, was very caring a few weeks before this date, when he was admitted as an emergency after losing consciousness. She told him she was putting him on her team list. At the follow up appointment however, she was obviously preoccupied with getting through this appointment as quickly as possible and going on to whatever she was to do next. It was most unsatisfactory; she wouldn't spend time listening to him - he reacts very slowly - and decided to sign him off. It was a complete waste of a journey to the hospital.

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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

I am sorry to hear about the experience you and your husband had at the Kent and Canterbury Hospital, this is not the experience we would have expected and I am dissapointed that our member of staff appeared preoccupied.

If you would like us to investigate your concerns further please do get in touch with our Patient Experience Team on 01227 783145 or via email at patientexperience@ekht.nhs.uk

Once again, thank you for taking the time to porvide us with your feedback.

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