"Excellent service supported by team work!"

About: Solihull Hospital

What I liked

I found this Hospital to be exceptional with regard to the care they provided. I was seen within 30minutes of arriving, maybe because of my symptoms though but that shows they have a system in place for the more urgent cases.

I live in Hampshire and from my experience I would say without doubt that this hospital provided a far better service than the A & E department at the Royal Winchester Hospital.

The Doctor on duty that day was the best Doctor I've come across in many years

- Thank You!

Team work was also really evident

What could be improved

I thought the reception desk was situated too near the waiting area! People could hear everyone's emergencies which can be distressing for everyone within that area.

Move the desk position or screen the area somehow?

Anything else?

Well done on a good job

Story from NHS Choices

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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