"Very unproffessional I am worried"

About: Chapel Allerton Hospital

What I liked

I contacted the hospital a couple of weeks ago the alter an appointment for x-ray's (although x-ray department is not listed for this hospital) they said I had to call back in two weeks to make another appointment which I have been trying to do this morning but there is no reply, the helpful receptionist tried to put me through & the general hospital line number also tried but to no avail it is obvious from the last time I visited this hospital in July that the management have no structure and the staff come & go as they please there is a total lack of proffessionalism at Chapel Allerton on top of this it is a shabby place never looks clean

What could be improved

Staff could be a lot more helpful and attentive (this does not relate to the receptionist who does all she can)

It could also do with a good tidy up

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Response from Leeds Teaching Hospitals NHS Trust

Dear VPO

The Patient Experience Team at Leeds Teaching Hospitals is very sorry to hear about your experience. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient. relations@leedsth. nhs. uk