"Nurses really let the unit down"

About: Wharfedale Hospital

What I liked

I was seen relatively quickly. Easy parking. The radiographer put me at ease in a stressful situation.

What could be improved

Nurses did not even tell me the outcome of my x-rays. No bedside manner. I told them I was anxious and I was barely spoken to. One nurse ate a mars bar and others quarrelled over work to be done.

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Victoria86

Thank you for the positive comments you made - your feedback is very valuable to us. In terms of your other comments the Patient Experience team is very sorry to hear about your experience. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient. relations@leedsth. nhs. uk